We have very well-established Call Centers with proven track records for every field and industry. Our internal database is made up of primarily details such as Call Center location, industry experience, field expertise, size, scalability, language capability, available certifications and track record. This database is updated regularly.
We engage closely with clients during the discovery process. Our emphasis on detailed discovery process ensures we understand the needs of our clients as accurately as possible, thus meeting the client expectations.
Role
Responsibilities
Skill sets
Education
Language – read / write / speak
IT Skills – hardware
IT Skills – software usage
IT Skills – software development
Experience length
- Call Center Location
- Volume of Work
- Work Schedule
- Headcount Distribution and Roster
- Budget
- Key Performance Indicators
- Growth Projection
Once the above data / details are gathered from the clients, we then go back to our internal directory of Call Centers and pick the most suitable Call Center(s) to be introduced to our Clients. Our clients are then introduced to suitable Call Center Partners via email / phone. Call Center Partners are briefed prior to the Introduction and hence their initial interest is already confirmed.